Last updated: 2024
We want you to be satisfied with your purchase. If you have any issues with your digital product, please reach out to us so we can assist you. This Refund Policy outlines the circumstances under which refunds are granted for digital products, in compliance with the Australian Consumer Law (ACL).
Under the Australian Consumer Law, consumers have a right to a refund, repair, or replacement if a product has a major fault, is unfit for purpose, or does not match the description provided. These rights apply to digital products as well as physical goods.
2. Eligibility for Refunds
We offer refunds in the following circumstances:
a. Major Faults: If a digital product has a "major problem" (e.g., it is significantly different from the description, it has major technical issues that make it unusable, or it does not perform as expected based on our description), you may be eligible for a full refund or a replacement product.
b. Technical Issues: If you experience technical difficulties accessing or using your digital product, please contact our support team. We will work to resolve the issue, and if it cannot be fixed, we may provide a refund.
Refunds are generally not provided for:
a. Change of Mind: We do not offer refunds if you change your mind after purchase or if you decide the digital product is no longer needed.
b. Incorrect Purchase: Please review the product information carefully before purchasing, as refunds are not granted for accidental or incorrect purchases.
c. Compatibility Issues: It is the customer's responsibility to ensure the digital product is compatible with their devices before purchase. Refunds are not granted for compatibility issues unless specified.
If you believe you are eligible for a refund under the ACL or if you’re experiencing technical issues, please contact us at:
Email: [email protected].
Please include the following details in your request:
a. Your name and contact information
b. Proof of purchase (e.g., order number or receipt)
c. A description of the issue or reason for the refund request
We aim to process refund requests within 5–10 business days and will notify you of the outcome.
5. Additional Support
We encourage you to reach out to our support team for troubleshooting assistance before requesting a refund. In many cases, we can resolve technical issues or provide guidance to ensure you get the most out of your purchase.
We reserve the right to update this Refund Policy from time to time to reflect changes in our business practices or legal requirements. Any updates will be posted on this page with an updated revision date.